Customer Service

UMass Memorial Laboratories provides superior customer service focused on meeting the needs of our clients. Our dedicated customer service representatives are available 24 hours per day, 7 days a week. Our team is committed to providing prompt, personalized service for you and your patients.

Our state-of-the-art information systems allow us to meet the individual needs and special requests of every client. Please do not hesitate to call if you require any assistance or have questions

Our services include:

Status of test results
Procedures for adding tests to specimens previously received
Specimen and special handling requirements
Patient lab reports
Requests for supplies and courier pickups
Access to medical consultation with Technical Directors and Specialists in each laboratory discipline

Toll Free:	(800) 476-4431
Local:	(508) 334-2863
Fax:	(508) 334-4210