Quality and Decision Support Services

The quality management team offers a broad menu of services related to quality improvement and laboratory decision support. The service is involved with regulatory compliance, safety, infection control, best practice support, process team facilitation and development, innovative adaptation, statistical and data support, training and staff education. Quality indicators are monitored to ensure appropriate turnaround time, occurrence tracking, auditing and accuracy of reporting. Quantitative reports are generated and reviewed by the laboratory directors.

UMass Memorial Laboratories provides a variety of reports for clients, including:

• Laboratory test utilization by client


• Laboratory test utilization by physician


• Frequency of STAT calls


• Frequency of critical values


• Turnaround statistics

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