Key features and benefits of our laboratory services are listed below. We strive to provide our clients with: 

• High quality laboratory testing services, lab support services and clinical support services tailored to meet the needs of our clients,
• Fast test turn-around times due to:
  •  Frequent courier pickups and faster test turn-around times,
  • Our high capacity lab equipment and automation, and
  • A broader menu of tests being performed at UMass Memorial than other laboratories in Massachusetts,
• Easy access for our client's clinicians and lab managers to our 20 full-time physician and PhD lab directors for consultations,
• Comprehensive customer telephone support services that are available 24x7x365,
• Comprehensive information system services, including robust, seamless computer-to-computer interfaces, and our WebPCR Lab Patient Care Reporting System,
• Lab utilization review and management services to reduce cost and improve quality,
• A commitment to achieving a smooth start-up and high quality on-going services, and
• A focus on meeting the needs of patients and providers and on providing a higher level of service than is available from competing laboratories.